Area of Retail Sales
- Launching the Customer Loyalty Programme (Purchase Zone)
- Introduction of new products into the product range for households, e.g. ENERGY+ Photovoltaics and ENERGY+ Proffesional
- Widening of the gas product range and implementation of new products for business Customers: ENERGY+ Index and ENERGY+ Professional
- Conduct of advertising campaigns and periodic promotional actions targeted at household and C segments communicating the offer
- Customer service quality and satisfaction survey
Area of Customer Service
- Completion of a migration process of Customer data to the central billing system - CCSS-T, CCSS-D
- Launching an Electronic Customer Service Centre for all Customers
- Termination of the proceeding for the selection of a mass printout provider (reducing print costs)
- Opening a modernised monumental office building with a Customer Service Centre in the centre of Szczecin
- Modernisation of customer service centres according to Enea CG’s Brand Identity Book in Inowrocław, Nowa Sól, Piła, Stargard, Szmotuły and Zielona Góra
- Launching new services for all Enea CG Companies on Enea Group's on-line service
- The execution of the purchase process of the multi-channel contact centre platform, which will allow for accessing new contact channels by Customers
Area of Wholesale Trade
- Development and implementation of the methodology and a tool for construing futures curves for natural gas on the Polish market
- Development of the methodology of assessing and estimating the risk of electricity price increases and decreases during the offer-making period and securing the offer on the wholesale market assigning the estimated likelihood of price changes
- Development and implementation of a model of long-term price paths for products listed on wholesale markets
- Completion of the process of hedging electricity market, proprietary interests and CO2 emission allowances for the needs of wholesale portfolios of Enea companies with the concurrent achievement of a positive (in relation to the market benchmark) financial result
- Adaptation of biomass supply agreements to the amended RES act
- Contractation of fuel supplies for the planned electricity generation in 2017 taking into account the open position resulting from the demand for unit No. 11
